TeleSource Blog by TA

Video Screen Tour of "Connect" TeleSource's Telecom Expense Management Solution

Posted 5/12/2010 By Dan Baldwin, TA Executive Director, 951-251-5155 email 

As more and more telecom agents and channel partners get into larger, multi location accounts, they have a much greater need to provide a the sort of high end telecom expense management or "TEM" solution that TeleSource has been providing their customers for quite some time.

Called "TeleSource Connect", the TEM solution provides a customer facing portal so that multi location customers can help themselves to all the benefits without the agent having to be overly involved. If an agent does want to be "overly involved" TeleSource actually provides the agent the opportunity to "white label" the solution so it looks like the agent is providing it.

To see exactly what the solution can do for you and your multi location customers, click here or the image below to watch a video tour of the solution given by TeleSource CEO Ronnie Bice.  

Click here to read case studies about how the solution solved customer problems.

Click here to watch video tour of TEM solution

 
 

To get more information now about TeleSource, contact Ronnie Bice at 888-849-0555.

TeleSource CEO on Their 2010 Multi Location Account Industry Advantage

Posted 5/11/10 By Dan Baldwin, TA Executive Director, 951-251-5155 email

I interviewed TeleSource CEO Ronnie Bice last week to catch up with where TeleSource is the leader in dominating any multi location business market segments being pursued by telecom agents and channel partners. 

To get more information now about TeleSource, contact Ronnie Bice at 888-849-0555.

Click here to download the MP3 interview or click the player below to listen now.

Following are the interview notes if you'd like to follow along.

00:00   You're a master agent that focuses almost exclusively on multi location accounts?

We've created TeleSource's agent program in response to our own multi-location customer's requests. Nationwide DSL brokered from multiple vendors is one example. We monitor and mange nationwide DSL from our own NOC ("network operation center").

01:05   You have a 24/7 customer "help desk"? What does that include? 

As far into the customers's network as they will allow us to go. some of our retail customers allow us to go past the core routers to ping all the way to their point of sale systems. We can even go past that to check every device on the network. We can trouble shoot broken printers for example and determine if a printer repair person needs to be dispatched or a cable technician, etc.

02:30   How do you bill for the 24/7 telecom help desk?

It can come included if the customer subscribes to our TEM ("telecom expense management") "TeleSource Connect" software product. It's a totally managed and outsourced solution to all your telecom related issues. Other customer can get the help desk solution by itself it they want just one number to call, just "one throat to choke", one company to handle all my telecom needs. We can build a special pricing package for these customers.

03:35   Do you have agents selling the help desk service?