By Dan Baldwin, TA Executive Director, 951-251-5155 email
It's easy for companies to brag about themselves but much harder to get their customers and distributors to do it for them - because that requires happy customers, agents and partners. This is of course why TA asks all our vendor members, "Who loves you?" If no one else loves you why should we, right?
To be a quality testimonial (in TA's humble opinion), a testimonial needs to be fairly current. Making someone happy three years ago is not as comforting to a new customer as making someone happy in the last couple months. Following are the agent & customer testimonials we could find for Granite.
.
Partner Testimonials
Vatic Outsourcing "We have found their straight forward approach to pricing, partner contract terms coupled with their month to month no contract philosophy and their industry leading customer service and support organization put them leagues ahead of their competitors in this space and the incumbent RBOC’s who they regularly supplant." This was an undated testimonial on Granite's website so I called Celia Fisher, Vatic Founder, and she assured me that the quote is still valid in March 2010. Celia emphasized that they do business with many providers and they always lead with Granite.
SPS "Granite has done a great job in implementing our multi location clients. They are extremely professional, know their business well and have great processes in place to ensure a smooth transition!" March 2010 John Franconere, SPS Director of Sales Operations
BCM "Granite's offerings have been a nice fit in BCM's carrier portfolio. Their staff has been been a pleasure to work with." March 2010 Jay Monaghan, Partner
Telecom Management Resources There's no comparison. Granite's channel support is outstanding. Orders are processed accurately and efficiently and the customer facing portal Granite provides is exceptional." Mark Metzger, Owner
.
Customer Testimonials
Men’s Wearhouse "The ease of a single point of contact for all orders, one invoice for all services, one number to call for repair, discounted rates, etc... Granite offers this to its customers and more. What a novel approach to provide the customer exactly what they’re looking for."
Quality Distribution, Inc. "In a decentralized organization, like Quality Distribution, with employees located in over 200 different office locations throughout North America controlling communication costs can be an insurmountable task. Utilizing Granite’s services has allowed Quality to really streamline our processes for opening, closing, and trouble-shooting communications issues at facilities. One of the biggest advantages is Quality has been able to gain these efficiencies while cutting unnecessary communications costs."
.
Are you a Granite telecom agent, channel partner or customer? Please share your testimonial with TA to go on this page. Send it to [email protected] or submit a comment below.
Comments